Tour Natales values its users and suppliers, which is why it is committed to maintaining the confidentiality of the information collected. In carrying out this commitment, Tour Natales has developed this Privacy Policy, which describes the policies and practices of Tour Natales regarding the collection and disclosure of personal information on its web platform.
If you have questions about this Privacy Policy, you can contact us in the “Contact Us” section or at the following email address info@tournatales.cl.
Tour Natales asks you to choose a user ID and a secure password. Remember that the password you choose is for personal use and that you must keep it safe. Do not give it or facilitate it to third parties, because it puts the control of your personal information at risk and exposes you to transactions carried out in your name and without your authorization. Therefore, if for any reason your password becomes compromised, you must immediately change it and inform us of what happened. Also remember that you can access, update and correct your User Profile information at any time. In turn, as part of the functionality of the Website and to provide a better personalized experience, you can link your account with Social Networks by providing the login information for your Social Network account through the Website and/or Mobile Version . You declare that you have the right to disclose your Social Network login information to Tour Natales and/or grant Tour Natales access to your account, without this implying a breach by you of any of the terms and conditions that govern your use of the corresponding Social Network and without Tour Natales being obliged to pay any fee or respect any limitation of use imposed by external service providers of the Social Network. By granting Tour Natales access to any Social Network, you understand that Tour Natales accesses, makes available and stores all the content that you have provided and stored on your Social Network so that it is available on the Website and/or the Application. That way, it's easier to personalize our website to your preferences, connect with your friends to talk about destinations, and analyze and improve our excursion and outdoor activity services.
When you accept this Privacy Policy, you expressly authorize Tour Natales to process your data, that is, register it; transmit your personal history to the final providers of the service(s), to manage your reservations and/or purchase requests; to send you advertising, promotional communications or offers and to collect statistical data. As a user, you will have the opportunity to provide Tour Natales with information related to your travel habits, email address for voucher delivery, credit card billing information, and other personal information of interest. The data you provide us helps us serve your travel planning and security needs. The “extreme” nature of some of the excursions and activities marketed on our Tour Natales web platform requires us to keep this data in mind. We will contact you through your email address to send you messages related to your purchase orders and trip preparation.
The personal data that we collect from you, for the purposes described above, are collected personally, when you provide them to us directly through our User Profile on our web Platform (www.tournatales.cl), when you provide them to participate. in promotions, offers or when you contract a product or service with us. We also inform you that when you access our Web Platform we receive information regarding your cookies that gives us access to obtain information such as your type of browser and operating system, the Internet pages you have recently visited, the links you have recently followed, the IP address of your computer and the site you closed before entering our Internet portal.
We use cookies to make our website as attractive as possible and to enable the use of certain functions. Cookies are small text files that are stored on your computer. Most of the cookies we use apply for only one session and are deleted from the browser on your hard drive after the session ends. However, other cookies remain permanently on your computer to allow us to recognize when you visit the site again. You have the ability to prevent the storage of cookies by selecting the appropriate settings on your browser. However, during your visit to Tour Natales, some sections of the platform may not work as intended or at all.
We use the web analysis service (“Google Analytics”) of the company, Google Inc. (“Google”). The information obtained in this case is transferred to a Google server in the US, where it is stored. Google will use this information to evaluate the customer's use of the website and to compile reports on the activities of the Tour Natales website. If necessary, this data will be transferred by Google to third parties, if required by law. The same applies in the case of disclosure to third parties as a result of their provision to Google. Unless you prevent the installation of cookies by modifying your browser settings, you will face limitations on the use of the website. By using our website, you agree in principle to the processing of data about you by Google in the manner described above and for the purposes set out above.
From time to time, Tour Natales may sponsor or host contests, sweepstakes, promotions and surveys to improve the offering of Tour Natales products and services. If information is collected regarding said commercial practices, and it includes contact information of potential winners or users, it will be registered for the purposes indicated in this Privacy Policy and will be treated under the same conditions as reported. Tour Natales may upload results, testimonials, images, comments and information derived from survey responses on its website, in order to promote real testimonies of experiences of Tour Natales services, identifying you with your full name, photo, comment. and nationality. You accept and agree that all reviews you submit to us will be the sole and exclusive property of Tour Natales, and you hereby irrevocably assign to Tour Natales all of your ownership rights in all of your reviews and waive any moral right that he or she may have over such opinions.
This page has links to other pages that have their own privacy and confidentiality policies. Therefore, we recommend that if you visit these other websites, you carefully review their privacy practices and policies.
Please note that when you post information in a public area of this page (for example: comments about excursions, electronic photographs with hashtags, etc.) you are making it available to other members, users of the page and the general public; which is outside the scope of control of Tour Natales. Please remember the above and be careful with the information you decide to disclose.
If you request it, we will give you, at any time and free of charge, information about what data is stored in Tour Natales about you. You may, whenever you wish, from your user profile, delete or correct your data. You can also withdraw your consent to the collection, use and processing of your data. If you have any questions or comments, you can contact us at info@tournatales.cl.
Tour Natales has decided to enroll all users in the news email by default at the time of registration. This is in order to keep users informed of the offers, promotions and recommended products that this platform offers. If a user would like to unsubscribe, they can modify their preferences in the user panel, within their session or directly in the unsubscribe option located in the lower area of the emails.